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What is my order status?

There are a few ways to find the status of your order. Here’s how!

1. Check any order status while logged into your SendCutSend account

SendCutSend accounts are free and easy to set up. If you haven’t set yours up yet, learn how to do so here.

After logging into your account, navigate to your orders tab and find the order you need to check. Then click Track Order.

Track order status from your SendCutSend account order history

This will open the Tracker window where you can check the most up-to-date status of your order anytime. Here, you can also view your invoice, contact the SendCutSend Support team, or click the icon at the top left to copy a sharable link to view the tracker.

SendCutSend order tracker

As your order moves through production you’ll see each step along the way. When your order ships, a tracking link will become available so you can follow it in transit.

Shipping carrier tracking link within the SendCutSend order tracker

2. Check your email for order status updates

Whether you have set up a free SendCutSend account or checked out as a guest, the contact email address entered will receive order status updates.

Email address saved under SendCutSend account settings will receive order status emails
SendCutSend account details. The email address saved here will receive order notifications.
Email address entered in Guest checkout email field will receive order status emails
Guest checkout Billing & Shipping info. The email address entered here will receive order notifications.

Order updates include an order confirmation email, a production progress tracking email, and finally an order shipment email with carrier tracking. If you don’t receive these messages check your spam folder. Make sure support@sendcutsend.com is whitelisted for your inbox.

Order status emails from SendCutSend

The tracking email will include a link to access your order’s Tracker by clicking the Order Status button.

Order status link within order tracking email

If you have any trouble getting order status updates after reviewing these options, don’t hesitate to contact us at support@sendcutsend.com. Please note, our typical lead time for standard orders without additional services is 2-4 business days before shipping.

Learn more about our processing times here!

In Summary

What is my order status?

We make it easy to check the status of your order. You can find it one of two ways:
1. While logged in to your SendCutSend account, navigate to the orders page, and click the Track Order link on any of your orders.
2. Check your email for order status updates. These emails will include a link to track your order.

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